Introduction
This Cookie Policy explains how Spotless Service Hub (spotlessservicehub.com) uses cookies and similar technologies to recognise you when you visit our website, what information is collected, and how it is used. It should be read together with our Privacy Policy, which provides more detail on how we handle your personal information.
By using our website, you agree that we can store and access cookies on your device in accordance with this Cookie Policy, unless you have adjusted your browser settings to refuse cookies.
What Are Cookies?
Cookies are small text files that are placed on your computer, tablet, or mobile device by websites you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to site owners.
Each cookie is unique to your web browser and contains anonymous information such as a unique identifier, the website name, and some digits and numbers. Cookies allow a web server in the domain that placed the cookie to recognise your browser and recall certain information about your visit.
Types of Cookies We Use
We use a combination of first-party and third-party cookies on spotlessservicehub.com. These cookies fall into the following categories:
Essential cookies
These cookies are necessary for the operation of our website and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as navigating between pages, submitting forms, or setting your privacy preferences.
Performance cookies
Performance cookies help us understand how visitors use our site by collecting anonymous information about pages visited, time spent on each page, and any errors encountered. This data allows us to improve the performance and usability of spotlessservicehub.com.
Functionality cookies
Functionality cookies enable enhanced features and personalisation, such as remembering your previous selections, region, or preferred communication channel when requesting a quote or booking a cleaning service.
Targeting and advertising cookies
These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. They do not directly store personal information but are based on uniquely identifying your browser and internet device.
How We Use Cookies
We use cookies and similar technologies on spotlessservicehub.com to support our operations as a professional cleaning service provider and to deliver a smooth, secure experience for visitors and clients. In particular, cookies help us to:
- Remember your choices and preferences, such as previously viewed services or selected service locations within Australia.
- Enable certain core functions, including secure navigation, form submissions, and booking or quote request workflows.
- Analyse how our website is used, including which pages are most popular, so we can optimise content such as our Services, Pricing, and Cleaning Tips pages.
- Improve website performance, loading times, and responsiveness across different devices and browsers.
- Personalise content and online advertisements relating to our residential, commercial, and specialised cleaning services, based on your interests and browsing behaviour.
Third-Party Cookies
Some cookies on spotlessservicehub.com are placed by third parties, such as analytics providers and advertising partners. These third-party cookies enable them to deliver services to us, including visitor analytics, conversion tracking, and tailored advertising.
Examples of third-party cookies we may use include:
- Analytics cookies from providers that help us measure traffic sources, understand how visitors move through our site, and identify opportunities to improve user experience.
- Advertising cookies from networks that help us show relevant ads for Spotless Service Hub on other websites and measure the effectiveness of our campaigns.
These third parties may combine information collected through cookies on our website with information they hold from other sources, subject to their own privacy and cookie policies. We encourage you to review the privacy policies of any third-party providers for more details on how they use cookies and data.
Cookie Duration
Cookies used on spotlessservicehub.com may be either session cookies or persistent cookies, depending on their purpose:
- Session cookies are temporary cookies that are stored on your device only for the duration of your browsing session. They are automatically deleted once you close your browser.
- Persistent cookies remain on your device for a set period of time or until you delete them. They allow us to recognise your browser when you return to our website and to remember your preferences or previous interactions.
The specific duration of a cookie will depend on its function and is determined by either Spotless Service Hub or the relevant third-party provider.
Your Cookie Choices
You are in control of how cookies are used on your device. When you first visit spotlessservicehub.com, your browser settings may already be configured to accept cookies. You can change these settings at any time to manage or disable cookies.
Please note that if you choose to block or delete certain cookies, some features of our website, including parts of the booking or quote request process, may not function correctly or may become unavailable.
For further information on your privacy rights and how we handle personal information collected through cookies, please refer to our Privacy Policy.
Managing and Disabling Cookies
You can manage cookies by adjusting the settings in your web browser. The steps vary between browsers, but generally you can:
- View which cookies are stored on your device.
- Delete individual cookies or clear all cookies.
- Block cookies from specific websites.
- Block all cookies or only third-party cookies.
- Set your browser to notify you when a website attempts to place a cookie.
For guidance, you can refer to the help documentation of the browser you use, such as:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
In addition to browser settings, some third-party analytics and advertising providers offer their own opt-out mechanisms, which may allow you to disable their cookies across all websites that use their services. You can usually find these options in the privacy or preference sections of their websites.
If you need assistance with managing cookies in the context of using our cleaning services, you can also contact us via the details in the Contact Information section or through our Contact Us page.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or how we operate our cleaning services and website. When we make changes, we will revise the Effective Date at the bottom of this page.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies on spotlessservicehub.com.
Effective Date
This Cookie Policy is effective as of June 2024. Please check this page regularly for the latest information on how Spotless Service Hub uses cookies and similar technologies.